SEAFARERS ( application forms, resumes, CV’s )

Education : 26.08.2013 – 27.07.2015 – Sevastopol National Technical University Faculty of Marine Technologies and Shipping Navigation 01.09.2013 – 31.03.2016 – Sevastopol Commercial Technical School Organization of services in hotels and tourist complexes Hotel Service Manager in the degree of Junior Specialist 20.08.2015 – 30.06.2017 – Kyiv State Maritime Academy named after hetman Petro Konashevych-Sahaidachnyi Institute of Water Transport Faculty of Navigation 01.09.2015 – 30.06.2016 – The Kyiv Hotel Management College Hotel Service Hotel Service Expert in the degree of Junior Specialist 01.09.2016 – 30.06.2018 – Pereiaslav-Khmelnytskyi State Pedagogical University named after Hryhorii Skovoroda Faculty: Financial Humanities Fundamentals of enterprises in the hotel service 01.09.2017 - 31.01.2019 Vernadsky Taurida National University Public Administration Master degree Professional experience: 12.2015 - 03.2016 Motel “Listrigon” Assistant of Receptionist Meeting guests, making and cancelling reservations, controlling keys, handling foreign exchange, compiling guest’s bills, taking payments, ordering room service, ordering taxis for guests, fulfilling other guest’s requests. 05.2016 – 08.2016 Hotel “Amarant” Manager of Sales and Reservation Department Making and cancelling reservations, answering for guest’s calls and consulting guests in reservation, accommodation and payment policy of the hotel, compiling guest’s bills, taking payments from private guests and companies, making reports of availability, occupancy and no-shows of the hotel’s rooms. Personal characteristics: Hardworking, responsible, tactful, positive thinking and communicative person, able to find an individual approach to each person, striving for continuous development and production of new knowledge, skills and experience. I love working with people. Acquired skills: Keep calm under the pressure and working with conflict clients. Trainings: Staff management. Additional knowledge: Languages: Native are Ukrainian and Russian, fluent spoken is English and basic spoken is Polish. PC: Microsoft Office, Internet, OPTIMA (Hotel Genius at Work) and other hotel management software.